Dometek’s Customer Support
While the absolute numbers change from year to year, approximately 50% of our customers are new to the industry, and the other 50% are experienced disc manufacturers. “Newcomers” and “old hands” need different levels of support.

Dometek provides:
  • Equipment refurbishment
  • Equipment packing for shipment
  • On site installation at customer’s site
  • Customer training
  • Warranty support
  • Maintenance contracts
  • Technical support by phone/fax/email
  • Spare parts support (spot supply and strategic supply)
  • Finally Dometek even offers performance upgrades and trade-in of older against newer machines, when the customer requirements have outgrown the equipment capabilities.