Dometek’s Customer Support
While the absolute numbers change from year to year, approximately 50% of our customers are new to the industry, and the other 50% are experienced disc manufacturers. “Newcomers” and “old hands” need different levels of support.
- Equipment refurbishment
- Equipment packing for shipment
- On site installation at customer’s site
- Customer training
- Warranty support
- Maintenance contracts
- Technical support by phone/fax/email
- Spare parts support (spot supply and strategic supply)
- Finally Dometek even offers performance upgrades and trade-in of older against newer machines, when the customer requirements have outgrown the equipment capabilities.